Customer Service and Retail Volunteer

Martlets Hospice

Register your Interest

Do you love meeting new people? As a customer service volunteer, you will be the face of our shops, greeting everyone with a smile and a warm welcome. You will work alongside a fantastic team of staff and volunteers, helping to create a great shopping experience that will keep bringing our customers back and recommending us to others. Martlets Discount shop is very different to our other shops, we have customers who regularly purchase large quantities of items.

Where: Discount Shop, Sussex House industrial estate, Old Shoreham Road, Hove BN3 7DX

Usual minimum commitment: 4-hour weekly morning or afternoon session

What you’ll be doing:

  •  Greeting customers and creating a friendly, welcoming atmosphere
  •  Serving customers on the till, handling cash and card payments
  •  Talking about Gift Aid, explaining why it is important and helping customers sign up
  •  Prepared to regularly replenish stock (such as clothes, bric a brac etc)
  •  Keeping the shop floor looking great.


  •  Friendly manner – good with people
  •  Retail experience is always welcomed but not essential as training will be given
  •  An Interest in clothing, books, records, fashion is also welcomed
  •  You may be required to stand for long periods – Let us know if you have mobility problems.


• Joining a new team at the start of an exciting new retail venture
• Valuable work experience
• Develop skills in stock ordering, visual merchandise, customer service
• Dealing with the public
• Changing lives through your volunteering

Practical Considerations

• Reasonable travel expenses will be paid
• Onsite free car park

When do I need to be available?

Details 4 hours per week
Morning Afternoon Evening

Where does this role take place?

Sussex House Industrial Park
Old Shoreham Road

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Other
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
    through a 3rd party eg school or college
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
  • Support on Offer
  • This role is adaptable for different abilities
  • Training