Healthlink volunteer

Volunteering Matters - LifeLines

Register your Interest

We are looking for compassionate and committed volunteers to help older people get to health and social care appointments in the city. For some, getting to important appointments can be difficult. They may not want to burden their family or friends; they may be unable to help or not live locally; some people don’t have a network of people they can rely on to help. Your support can help boost their confidence, support them to maintain their wellbeing and also reduce missed appointments.

As a Healthlink Volunteer, you will meet them at their home or a place of their choice, and accompany them to the appointment and then back home again. Depending on their needs, you may travel with them on foot, by bus, taxi or patient transport. You will wait outside during your appointment, or they may ask you to go in to take some basic notes for them as reminders.

This is a rewarding, flexible role suitable for someone who cannot make a regular weekly commitment.


You will need to demonstrate:

  • An interest in working with older people.
  • Ability to provide encouragement and support in a sensitive and caring manner, to people from a variety of backgrounds.
  • Flexibility and able to use own initiative.
  • Good levels of organisation, reliability, and timekeeping.
  • Ability to maintain confidentiality.

You must be able to:

  • Be contactable by telephone and/or email.
  • Commit to volunteering for a period of at least 4 months.
  • Provide two references.


We will provide:

  • Full training for the role.
  • Regular support and guidance from the Lifelines team.
  • Reimbursement for all out-of-pocket expenses.
  • Opportunities to meet and socialise with other volunteers.
  • The chance to use your skills and experience to improve the lives of others.
  • Reference confirming the work you have done.

Practical Considerations

Practical considerations

Our office is based at Community Base in central Brighton, near the station and a number of bus routes stop nearby. This is where induction and training will take place.

The beneficiary health appointments can take place across Brighton and Hove, using a variety of transport methods (walking, bus, car, taxi, patient transport), depending on the beneficiaries requirements. 

When a beneficiary requires support, we would contact you (and all Healthlink Volunteers) with the appointment date, time, location and transport to see who is available for support. If you are able to help, we would get in touch with details to arrange the match.

When do I need to be available?

Details This role is very flexible as support requests can be any weekday, and it's up to you which ones you are able to support. We'll let you know when a support request comes in, and if you're able to help then just let us know.
Morning Afternoon Evening

Register your Interest

  • Details
  • Disabled Access
    Volunteers will need to be confident using public transport and support people who may have limited mobility themselves to a range of healthcare venues. The Lifelines office does have disabled access.
  • Equal Opportunities Policy or Statement
  • Expenses
    Out of pocket expenses will be reimbursed.
  • Health and Safety
  • Induction
    Yes - all volunteers receive an induction and training specific to the role before they start volunteering.
  • Insurance Cover for Volunteers
  • Support on Offer
    Ongoing support provided as required.
  • Training
    Induction, training and ongoing training opportunities provided