Volunteer Helpline, Admin and Data Support - Hourglass (Safer Ageing)
Could you gift us a little of your time? If the answer is yes, we would love to welcome you! Please read on to discover how you can get involve.
Our dedicated staff and volunteers work together to support older people across the UK. We hear from older people themselves, as well as friends, family members, professionals and agencies who are concerned about elder abuse and safer ageing.
As a Volunteer Helpline, Admin and Data Support Volunteer - Hourglass (Safer Ageing), you will play a vital part in helping our frontline teams deliver timely, high-quality services for older victims of abuse. These roles are central to keeping our operations running smoothly—supporting communications, maintaining systems, and ensuring processes remain efficient and up to date. Join a small, friendly, inclusive and welcoming team where your contributions are respected.
Benefits
- A chance to build confidence and develop valuable skills
- A meaningful role in raising awareness and standing up against elder abuse
- The opportunity to make a real difference in someone’s life
- A supportive environment where you can connect and grow professionally
- Experience that adds depth and value to your CV
- A written reference after a minimum of 6 months of active volunteering
- Invitations to social events and celebrations with fellow volunteers and staff
Practical Considerations
- Your own access to reliable access to broadband, internet and a laptop or pc
- Minimum age 18 years +
- Application form and informal interview
- Two personal reference checks
- DBS/PVG/Access NI criminal records checks (if required)
(This role involves working with vulnerable adults. A DBS check is required, and it is a criminal offence to apply if you are barred from working with vulnerable groups)
We are looking forward to welcoming you to Hourglass (Safer Ageing).
Support Disabled
Fully remote / home based roleSkills
- Kindness, patience and strong communication skills that help people feel heard and supported
- Reliability and a genuine interest in supporting older people
- No formal experience required—just a willingness to help
- A minimum commitment of 3 hours per week for 6 months post training
- Reliable, organised and able to manage tasks independently with support
- Good written and verbal communication skills
- Comfortable using email, Office software (or equivalent), and online systems
- Strong attention to detail and accuracy
- Respectful, empathetic and committed to safeguarding
- No prior experience in domestic abuse or safeguarding required—full training provided
What you will be doing - key tasks include:
- Provide routine administrative support to Frontline Leads
- Draft and respond to routine emails, update resources
- Assist / respond to Helpline callers
- Upload referrals/ case information to our CRM system
- Assist with digital filing and data monitoring, research organisations to support with casework.
When do I need to be available?
| Details | Committed to the role for at least 6 months. Time commitment 3 hours per week, (am or pm). Volunteer role is subject to a 3-month probation period. |
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- Details
- Disabled Access
- Equal Opportunities Policy or Statement
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Expenses
Authorised travel and refreshment costs reimbursed. - Health and Safety
- Induction
- Insurance Cover for Volunteers
- Other
- Suitable for 13 - 16 years
- Suitable for 16 - 18 years
- Suitable for a group of volunteers
- Suitable only for (e.g. 18+, LGBT, BAME, Women only)
- Support on Offer
- This role is adaptable for different abilities
- Training