Wellbeing Support Volunteer
Our Wellbeing Service works to support vulnerable patients who have been recently discharged from hospital. We help identify ways to support and maximise their ongoing health and wellbeing.
We are looking for friendly, compassionate and organised individuals who can help us support these clients by:
- Phoning people following their discharge from hospital
- Seeing how they are and how they have been getting on since leaving hospital, checking what support they have in place
- Identifying their needs and any gaps in support, then matching these with services that may be beneficial
- Providing relevant information (signposting) and if necessary, referring onto other services for more specific or in-depth support
- Recording outcomes on our Wellbeing Database using Microsoft Excel.
This is an office based role and is fully supervised.
We're looking for people with a range of skills and experience to volunteer with us. You might have experience of working with older people, or maybe you have a good telephone manner and want to gain some office experience.
Here are some of the skills we're looking for:
- Reliable, able to attend 1 shift per week for a minimum of 6 months
- A friendly and supportive manner
- Confidence and skill in communicating by phone, email and letter
- Good organisational skills
- Competent computer skills, experience of Microsoft Word and Excel
- Experience of basic research on the internet
- Able to use own initiative
- Able to pass on information accurately
- Able to discuss issues of a personal nature with a sensitive and non-judgemental approach.
- Able to maintain confidentiality
- A commitment to providing quality services for people living with health conditions.
You don’t need to be a disabled person yourself to volunteer with us.
- An opportunity to enhance and build on your skills and experience. Whether you're looking to get into work or you just want to brush up on your computer skills, we're happy to help you get there.
- The chance to build confidence, self-esteem and make a difference. Our volunteers come from all walks of life, but every single one reports a boost in confidence and self-esteem from volunteering. It's a great feeling to go home at the end of the day knowing you've made a real difference.
- Access to a range of free courses. Whether it's building on computer skills, learning more about equality, or working on your personal confidence, we can help you find a course to get there. All volunteers are invited to the same internal and external training as our staff members.
Our volunteers have a lot of fun, too!
- All of our offices are fully accessible and we are happy to discuss any reasonable adjustments needed to make volunteering work for you.
- Travel expenses are paid.
- This role is for a set shift once per week, either 10am to 1pm, or 1pm to 4pm.
- This role is based at our head office in Kemp Town.
When do I need to be available?
Where does this role take place?
- Civic Responsibility and Communities
- Health and Social Care
- Homeless and Housing
- Mental Health
- No specific interest
- Older People
- Administration and Office
- Advice and Information
- Computers, IT and Websites
- General Helping
- Practical Skills
- Supporting Charities
- Supporting People and Befriending
Fully accessible, accessible toilet, supportive staff with awareness of different health conditions
Equal Opportunities Policy or Statement
Travel expenses paid
Health and Safety
Full induction given
Insurance Cover for Volunteers
Suitable for 13 - 16 years
Suitable for 16 - 18 years
Suitable for a group of volunteers
Suitable only for (e.g. 18+, LGBT, BAME, Women only)
Support on Offer
Full training and induction, ongoing supervision and support, one-to-ones with volunteer lead every 3 months
This role is adaptable for different abilities