Hub Volunteer at Queen's Rd, Brighton

As a hub volunteer, you will be one of the first people to greet visitors, including staff, other volunteers and the public.  You will help provide information to people in Brighton & Hove using the support of digital tools.   You will work with the Customer Support Advisor to keep the hub space, fresh and welcoming. You will also:

• Answer face-to-face questions from visitors

• Help people use a tablet for digital support

• Listen to and support clients with their problems

• Help the CSA with office tasks like updating forms and flyers

• Tell the CSA if you have any worries about a client

• Follow any new procedures as needed.

Benefits

• Gain experience in a customer-facing role
• Be part of a new service in a new hub
• Learn new IT skills.

Practical Considerations

At 95 Queens Rd, we are 1 minute walk from Brighton train station and we are based on a busy bus route.  Ideally, we ask for at least 3 hours of volunteering per week.  

Skills

We are looking for people who are:

• Good at talking and listening

• Good at using a tablet and other IT skills

• Experience of volunteering with older people

• Team players

• Friendly and approachable

• Professional and patient

• Able to keep information private

• Willing to keep up with training

• Committed to our charity’s goals.

When do I need to be available?

Details	Volunteering will be a 3 hour shift (1pm to 4pm). We are looking for 1 volunteer to do every other Tuesday afternoon.

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Where does this role take place?

Register your Interest