Info and Resource Volunteer for the Mental Health Advice Service

Mind in Brighton and Hove

Register your Interest

The Mental Health Advice Service receives a wide range of enquiries and we like to respond to these as fully as we can. As a result, research into, and the updating of information about services, organisations, groups and activities, accounts for a significant part of the work we do. We also create and develop resources in response to frequent requests, that go out to the public, and sometimes onto our website.

Role includes:

Help with research and resource development:

  •  help to research services, resources and information that may be of interest to our clients
  •  to do research online and have email or phone contact with these services where necessary
  •  Update existing researched information and resource lists
  •  Help to develop new resources for the use of team members and clients
  •  Present information in an accessible and clear format.

The deadline for applications is Monday 11th March 24.


We are looking for volunteers who have:

  • a non-judgemental approach and ability to empathise with others
  • an ability to listen and communicate well, in a clear and assertive manner, with a wide range of people on the phone and in writing
  • an understanding of the issues that someone experiencing emotional distress and the people who care for them may face.
  • an ability to confidently use Microsoft Office (particularly Word, Excel, Outlook) programmes and the internet.
  • an ability to research information and check for accuracy and reliability
  • reliability and good organisational and time management skills
  • an ability to be responsible and work within boundaries
  • an ability to take responsibility for own wellbeing and seek support when needed
  • an ability to put training into practice
  • an understanding of the value in taking part in ongoing training and supervision session.


  • An opportunity to be part of a team offering support to people, carers and professionals on mental health issues. 
  • Experience of working within a small friendly team. 
  • Training provided and expenses paid. 

Practical Considerations

    • Office address: Mind in Brighton and Hove, 51 New England St., Brighton BN1 4GQ
    • Good bus route links to London Road. 
    • Parking available on the premises.
    • Flexible working hours
    • Flexibility with working from home and office.

    When do I need to be available?

    Details Time commitment guide: 10 hours a month minimum, with flexible working times, and flexibility with working times at the office and from home.
    Morning Afternoon Evening

    Where does this role take place?

    51 New England Street
    BN1 4GQ

    Register your Interest

    • Details
    • Disabled Access
      Disabled parking bay and onsite parking. Lift access to top floors.
    • Equal Opportunities Policy or Statement
      Equal Opportunities policy in place
    • Expenses
      Expenses paid
    • Health and Safety
      Health and safety policy in place
    • Induction
      Induction and training provided
    • Insurance Cover for Volunteers
      Volunteers are covered by organisational insurance
    • Other
      Volunteer policy
    • Suitable for 13 - 16 years
    • Suitable for 16 - 18 years
    • Suitable for a group of volunteers
    • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
    • Support on Offer
      One to one Supervision provided
    • This role is adaptable for different abilities
    • Training
      Training provided