Reception Volunteer

We need volunteers to provide a frontline reception service to building users and Possability People services by answering the telephone and emails, meeting and greeting visitors and processing Shopmobility bookings.

Deadline for applications – Monday 1 June at 9am. Please state on your application which shifts you are available for.

Informal interviews – weeks commencing 8 June and 15 June (in person, Kemp Town)

Benefits

1. Be made welcome as a key part of the Possability People, working together to support disabled people

2. Receive a full induction and training, with support throughout your time volunteering with us.

3. Build confidence and learn new skills - from key office and admin skills to improving your IT and telephone skills.

Practical Considerations

Shifts available:

• • Monday 9am to 1pm
  • Tuesday 9am to 1pm
  • Wednesday 1pm to 5pm
  • Thursday 1pm to 5pm.

Context

• This role is based at our Head Office in Kemp Town, Brighton. Shifts are 9 to 1 or 1 to 5, Monday to Friday.
• We ask for a minimum commitment of 1 shift per week for 6 months.
• We are happy to discuss reasonable adjustments with you; for example, changes to shift times, provision of equipment, additional support needs.
• This role is supported by our Office Manager or Administrator.
• All volunteer appointments are subject to satisfactory references and DBS Clearance.

Support Disabled

Over 75% of our team are disabled. We're very happy to discuss any support needs or reasonable adjustments with you. The building is fully accessible.

Skills

We’re looking for the following skills, experience, and qualities. Don’t worry if you don’t meet everything as we can provide training and support.

Skills and experience

•  Ability to commit to a regular and reliable volunteering schedule
•  Some experience of office, administrative, or customer-facing work (paid or voluntary)
•  Confident and clear telephone communication skills
•  Basic computer skills (e.g. email, data entry, Microsoft Office or similar)
•  Ability to organise tasks and manage time effectively
•  Ability to listen carefully and record or pass on information accurately.

Approach and behaviours

•  Able to work in a calm and supportive way, especially when dealing with a range of people and situations
•  Positive, respectful and approachable manner
•  Able to maintain confidentiality and handle sensitive information appropriately.

Values and commitment

•  Commitment to a high-quality service for disabled people
•  Commitment to equality, diversity, and inclusion.

When do I need to be available?

Details	Shifts available: Monday 9am to 1pm Tuesday 9am to 1pm Wednesday 1pm to 5pm Thursday 1pm to 5pm Deadline for applications – Monday 1 June at 9am. Please state on your application which shifts you are available for. Informal interviews – weeks commencing 8 June and 15 June (in person, Kemp Town)

	Morning	Afternoon	Evening
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Where does this role take place?

Register your Interest