Our Reception volunteers are the first point of contact for visitors. They are the friendly and welcoming face of the charity and enjoy an interesting and varied role.
Tasks include:
• Meeting and greeting visitors and staff
• Answering phone calls and emails
• Taking accurate messages and passing these on
• Dealing with enquiries, passing more complex issues to colleagues
• Dealing with bookings and enquiries for Shopmobility
• Assisting with admin tasks such as database entry, filing, letters, mail-outs, etc.
• Dealing with incoming post
• Dealing with deliveries.
No two days are ever the same and we can work with you to develop your skills.
All volunteers are fully supported by a staff member and full training and induction is given.
Skills
We're looking for people with a range of skills and experience to volunteer with us. You might have experience of working in an office before, or maybe you have good computer skills and want to gain some work experience.
You don’t need to be a disabled person yourself to volunteer with us.
Here are some of the skills we're looking for:
- Reliable, able to attend 1 shift per week for a minimum of 6 months
- Competent computer skills
- A friendly and supportive telephone manner
- Good organisational skills
- Able to pass on information accurately
- Good communication skills
- Able to maintain confidentiality
- Some experience of office or admin work
- A commitment to providing quality services for people living with health conditions.
Benefits
There are lots of great things about volunteering with us! We try and tailor the experience to each individual and our volunteer report they're very happy with us, many staying for years and even becoming staff members:
- An opportunity to enhance and build on your skills and experience. Whether you're looking to get into work or you just want to brush up on your computer skills, we're happy to help you get there.
- The chance to build confidence, self-esteem and make a difference. Our volunteers come from all walks of life, but every single one reports a boost in confidence and self-esteem from volunteering. It's a great feeling to go home at the end of the day knowing you've made a real difference.
- Access to a range of free courses. Whether it's building on computer skills, learning more about equality, or working on your personal confidence, we can help you find a course to get there. All volunteers are invited to the same internal and external training as our staff members.
Our volunteers have a lot of fun, too!
Practical Considerations
- All of our offices are fully accessible and we are happy to discuss any reasonable adjustments needed to make volunteering work for you.
- Travel expenses are paid.
- This role is for a set shift once per week, either 9am to 1pm, or 1pm to 5pm.
- This role is based at our head office in Kemp Town.
When do I need to be available?
| Details | Volunteers must be able to commit to 1 shift per week for a minimum of 6 months. Shifts are 9 to 1 or 1 to 5. |
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| Morning | Afternoon | Evening | |
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Where does this role take place?
Montague House
Montague Place
Brighton
East Sussex
BN2 1JE
- Interests
- Civic Responsibility and Communities
- Disability
- Health and Social Care
- Learning Disabilities
- Mental Health
- No specific interest
- Older People
- Activities
- Administration and Office
- Advice and Information
- Business Skills
- Computers, IT and Websites
- Marketing and Media
- Practical Skills
- Supporting Charities
- Details
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Disabled Access
Fully accessible, accessible toilet, supportive staff with awareness of different health conditions -
Equal Opportunities Policy or Statement
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Expenses
Travel expenses paid -
Health and Safety
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Induction
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Insurance Cover for Volunteers
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Other
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Suitable for 13 - 16 years
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Suitable for 16 - 18 years
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Suitable for a group of volunteers
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Suitable only for (e.g. 18+, LGBT, BAME, Women only)
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Support on Offer
Full training and induction, ongoing supervision and support, one-to-ones with volunteer lead every 3 months. -
This role is adaptable for different abilities
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Training
Full training into the role. Additional training courses offered.