RISE Helpline Volunteer

Are you passionate about making a difference in the lives of those affected by domestic abuse? RISE is looking for dedicated Helpline Volunteers to provide vital emotional support and practical information to survivors, as well as their families and professionals.

The RISE Helpline is the vital first point of contact Survivors, Professionals and Third Parties have to access advice and services to reduce the impact of domestic abuse via RISE. Helpline volunteers are trained to respond to calls into the helpline by assessing risk, assessing need and offering advice, signposting and supporting referrals to other agencies/services to reduce the risk of domestic abuse and empower women in their recovery journey.

4 hours per week on Monday or Tuesday mornings (9am - 1pm)

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Benefits

RISE can offer you:

• You will have an opportunity to develop your strengths and skills;
• You will gain knowledge and insight on issues around domestic abuse;
• Comprehensive induction and training to perform your role effectively.

Skills

We're looking for volunteers who are:

• Passionate about supporting survivors of domestic and sexual abuse
• Compassionate and resilient to the experiences of domestic abuse
• Proactive in using support mechanisms available to the role such as formal and informal supervisions, group supervision and Workplace-Chat platform
• Good listeners who want to develop their listening skills even more
• Organised, reliable and comfortable using computers and smartphones
• Ready to commit to one session per week for at least 1 year
• Respectful of confidentiality
• Willing to learn and follow guidance

Main Duties

• Supporting clients to assess their needs and assess any risks which may be present for them.
• Prioritising the risk, needs and safety of clients and their children.
• Offering clients signposting and referring to local and national services.
• Providing clients with safety advice
• Answering calls/emails, arranging appointments, completing initial assessments and update case-files.

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Where does this role take place?

Register your Interest