Telephone befriender

Carers Support West Sussex

Register your Interest

Are you friendly, caring and a good listener? Do you have some understanding of the issues carers face? Do you live in West Sussex and can you spare an hour a week? If so, you could make a big difference to the well being of a carer who is feeling isolated and lonely. 

Carers Support West Sussex is a charity supporting family and friend carers living in West Sussex. With more than 26,000 carers registered with the charity, we run Support Groups, a Carer Response Line, help carers access equipment to assist them in their caring role and provide funds so carers can do something for themselves.  We also help carers access counselling and call back services, wellbeing support and have teams in all the of the major hospitals in West Sussex.

With more than 100 members of staff and over 70 volunteers, Carers Support is committed to ensuring carers are recognised and listened to.

We are now looking for volunteers to support carers who are socially isolated.  You will be matched with a carer and asked to call them regularly for a friendly 'check in and chat' and to suggest community services which might help reduce their feelings of loneliness and isolation.

Your regular calls can make all the difference to someone who feels they have no one to talk to. Being able to talk about hobbies and interests with someone else can give a carer a sense of self and what makes them happy in life. It can be just a small thing that can make so much difference. Don't underestimate the value of the call you make to a carer and the impact that will have on their well-being.

You will be asked to:

  • Make a regular social call to a carer we match you with. 
  • Give them your undivided attention and a listening ear.
  • Feedback details of the call to our staff and raise any issues or concerns.

We offer lots of support to help you make the most of your volunteering including:

  • Matching you up with a mentor from our team who will support you and with whom you can share any concerns.
  • An online monthly meeting with other check in and chat volunteers.
  • And opportunities to  meet other volunteers (when Covid restrictions allow). 
  • Training, including:
  • An online induction (which takes about 2 hours)
  • Online GDPR training.
  • Training in your befriending role.

You will be doing you role from home, so you can be living anywhere in West Sussex. 


You don't need to have done anything like this before. We are looking for people who are:

  • Empathetic and caring.
  • Friendly and enjoy a chat.
  • Patient and a good listener.
  • Non-judgemental.
  • Able to maintain personal boundaries.
  • Encouraging.

You should have some understanding of the issues friends and family carers face.

You will also need to have access to a computer, laptop or tablet and be able to use them to record information and participate in the online training we provide. 


  • You will be make a big difference to the life of a carer who is feeling isolated and lonely. 
  • You will have the chance to meet new people and make new friends.
  • You will get high quality training and personal development. 

Practical Considerations

You will need to provide us with two references and we will carry out a basic DBS check before you can start in the role.

When do I need to be available?

Details The timings are flexible to suit you and the carer you are matched with and how often you agree to have a chat. Typically we are looking for between 1-3 hours a fortnight. We do ask you to volunteer in this role for a minimum of 12 months.
Morning Afternoon Evening

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Other
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
  • Support on Offer
  • This role is adaptable for different abilities
  • Training