Volunteer Administrative Assistant - Changes Ahead

Location: The Carers Centre for Brighton & Hove offices, near Brighton Station

Supported by: Senior Support and Outreach Worker and Volunteer Coordinator

Time commitment: Around 4 hours per week

About the role

Changes Ahead is seeking a reliable and well‑organised Volunteer Administrative Assistant to support with early contact with carers. This early contact helps us understand who is reaching out and how we can best support them, making this a meaningful and essential role. 

This role is ideal for someone who would like to make a tangible difference behind the scenes, helping carers access the right support at the right time. 

What you’ll be doing (with support)

• Making phone calls to carers in a professional and empathetic manner - (A script and ongoing support will be provided while you build confidence)
• Drafting, proofreading, and sending correspondence to carers
• Maintaining accurate records on our internal database - (A comprehensive induction will be provided) 

Support Disabled

As a Disability Confident Committed organisation, we can provide information in accessible formats and offer adjustments throughout the application and volunteering process The successful applicant will receive regular, structured supervision from a volunteer coordinator and Changes Ahead Project Lead. The volunteer tasks and supervision agenda can be adjusted to meet the needs of applicants with additional needs. Informal support from our friendly team will also be of benefit of course!

Skills

What will help you in the role

You don’t need to meet every point below — we’re keen to hear from people who are interested in supporting carers and are willing to learn.

This role will suit someone who

• Communicates clearly and kindly, both verbally and in writing
• Enjoys organisation and managing tasks in a structured way
• Has basic experience using Microsoft Word and Outlook
• Is comfortable learning to use databases or office systems - (Support will be provided if this is new to you)
• Pays attention to detail and values accuracy
• Can work independently while also being part of a team
• Brings a professional and courteous approach, particularly when speaking with carers.

 We welcome applications from

• People from all backgrounds and experience levels. If you’re curious about the role, we’d love to hear from you
• Those new to administrative or phone‑based roles — guidance and reassurance are part of the role.

When do I need to be available?

Details	Please let us know your availability and we will work around you!

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Where does this role take place?

Register your Interest