Volunteer Administrator

Citizens Advice in West Sussex (North, South, East)

Register your Interest

Role Purpose

We are looking for volunteers to help provide our service in your local community.

Do you have spare time to offer administrative help to our Business Support Administrator supporting our Learning & Development and Volunteer Recruitment departments?

Please get in touch with us!


As a Volunteer Administrator, you will be asked to assist with:

  • The maintenance of different mailboxes, replying to volunteers, staff and prospective volunteer enquiries.
  • Creating, updating, inputting and extracting accurate data into Excel spreadsheets and other databases.
  • Requesting and logging reference requests for new volunteers.
  • Arranging telephone interviews for new volunteers and managing the Volunteer mailbox calendar.
  • Managing our in house HR database and extracting reports.
  • Other ad hoc requests for letters, badges, photocopying etc..

As a Volunteer Administrator, you need to:

  • Have excellent IT skills including Word, Excel and Microsoft Office
  • Have good communication skills written and verbal
  • Be able to exercise discretion where required
  • Be organised and systematic, with good attention to detail.


  • Get to work in a diverse, fun and dynamic office. 
  • Get to help with our ongoing work in supporting the local community. 
  • Gaining or utilising your skill set. 

Practical Considerations

Other Information

  • Working out of our Horsham office on a Tuesday, Wednesday or Thursday, supported by our Business Support Administrator.
  • On job training will be provided.
  • We ask our volunteer administrator to volunteer for 2 half days or 1 day per week with a minimum of 6 months commitment.
  • We pride ourselves on having a diverse workforce and welcome all applications from people with all range of abilities for the skills that they bring.

When do I need to be available?

Morning Afternoon Evening

Where does this role take place?

Lower Tandridge Way
West Sussex
RH12 1PJ

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Other
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
  • Support on Offer
  • This role is adaptable for different abilities
  • Training