Volunteer Adviser - Shoreham/Worthing/Crawley/Haywards Heath

Come and join a brilliant team that helps almost 25,000 people in West Sussex every year! Our Volunteer Advisers help our clients to get the right help for the problems they face. They assess people’s issues and identify the most appropriate course of action.

Main Duties and Responsibilities:

• To assess the client’s problems using listening and questioning skills across all mediums; face to face, telephone, web chat & email.

• Assess and agree the right level of service, taking into account the client’s ability to take the next steps themselves, the complexity of the problem and our resources to assist.

• Identify, interpret and communicate relevant information exploring options and implications in order that the client can come to a decision.

• When recording information and client details ensure that all work conforms to systems and procedures.

• Assist with Research & Campaigns work by identifying where things have gone wrong and how we can help to challenge and change this.

Skills

Specific qualifications or experience are not required to train for the role. You need:

• an ability to understand complex information and convey it clearly to clients

• to be good at listening & enjoy helping people

• to have good IT skills and a willingness to learn use of our database system

• to be able to input data accurately

• a good level of literacy and numeracy

Benefits

Intellectually stimulating role to keep you mentally active during retirement or during career breaks.

Skills gained to allow you to enter/return to paid employment.

Superb training.

Practical Considerations

Central office. Many bus routes nearby. Role can be in two, four-hour shifts per week.

When do I need to be available?

Details	We ask our Advisers ideally to volunteer for 1 day a week (this can be split over 2 days) with a longer-term commitment. This role can be based in any of our offices across West Sussex, including Horsham, Shoreham and Crawley.

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Where does this role take place?

Register your Interest