Volunteer Client Service Administrator – Citizens Advice Shoreham by Sea

Citizens Advice in West Sussex (North, South, East)

Register your Interest

Role Purpose:

We are looking for volunteers to help provide our service in your local community. Do you have spare time to offer your client service skills in your local Citizens Advice office to welcome our clients who contact our service for help and advice?

This role will give you excellent opportunity to progress further to become a volunteer adviser.

As a Client Service Administrator, you will:

  • Welcome Clients and other visitors.
  • Explain advice process and offer information about our services.
  • Point out leaflets, self- help materials and navigate clients to our website pages.
  • Set up new clients on our database and record client information, book client appointments.
  • Administrative tasks.


As a Client Service Administrator, you need to:

  • Be friendly and approachable
  • Be open-minded and non-judgemental
  • Be confident to work independently
  • Have good IT skills ( Microsoft, database )
  • Have some awareness of potential needs of vulnerable clients.


All our volunteers get something different from their volunteering experience.  Some of the benefits include:

  • Making a real difference to people's lives - including helping them deal with the additional worry and pressures created by COVID-19.
  • The chance to connect with new people and learn a lot about the community you live in.
  • Being part of a friendly and enthusiastic team of volunteers and staff with a shared purpose.
  • Training, development and experience to help strengthen your CV.

Practical Considerations

Other Information

  • You will be based at Citizens Advice Shoreham-by-Sea Reception area, supported by a Supervisor.
  • Available Mondays or Tuesday or Thursdays, starting as soon as possible.
  • You will need your own IT equipment and access to Wi-Fi for digital training.
  • We ask for a minimum 6 months commitment - 4 hours a week.
  • Travel expenses are paid.

We pride ourselves on having a diverse workforce and welcome applications from people with all range of abilities for the skills that they bring.

When do I need to be available?

Details At the moment working days are Monday, Tuesday or Thursday - . We ask for a commitment of 6 months , 4 hours a week.
Morning Afternoon Evening

Where does this role take place?

The Shoreham Centre
2 Pond Rd
West Sussex
BN43 5WU

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Support on Offer
  • Training