Volunteer Receptionist – Citizens Advice Horsham

Citizens Advice in West Sussex (North, South, East)

Register your Interest

Role Purpose

We are looking for volunteers to help provide our service in your local community.

Do you have spare time to offer your client service skills in your local Citizens Advice office to welcome our clients who contact our service for help and advice?

This role will give you excellent opportunity to progress further to become a volunteer adviser.


As a Client Service Administrator, you will:

  • Welcome Clients and other visitors
  • Explain advice process and offer information about our services
  • Point out leaflets, self- help materials and navigate clients to our website pages
  • Set up new clients on our database and record client information, book client appointments
  • Administrative tasks

As a Client Service Administrator, you need to:

  • Be friendly and approachable
  • Be open-minded and non-judgemental
  • Be confident to work independently
  • Have good IT skills ( Microsoft, database )
  • Have some awareness of potential needs of vulnerable clients

Other Information

You will be based at Citizens Advice Horsham Reception area, supported by a Supervisor. Wednesday AM, Thursday PM and Friday PM 

You will need your own IT equipment and access to Wi-Fi for digital training or come into the office on the training day(s).

We ask for a minimum 6 months commitment, minimum of 4 hours per week.


Get to work in a thriving a supportive office environment. 

Travel expenses are paid.

We pride ourselves on having a diverse workforce and welcome applications from people with all range of abilities for the skills that they bring.

When do I need to be available?

Morning Afternoon Evening

Where does this role take place?

Lower Tandridge Way
West Sussex
RH12 1PJ

Register your Interest

  • Details
  • Disabled Access
  • Equal Opportunities Policy or Statement
  • Expenses
  • Health and Safety
  • Induction
  • Insurance Cover for Volunteers
  • Other
  • Suitable for 13 - 16 years
  • Suitable for 16 - 18 years
  • Suitable for a group of volunteers
  • Suitable only for (e.g. 18+, LGBT, BAME, Women only)
  • Support on Offer
  • This role is adaptable for different abilities
  • Training